We want families and clients to understand what they can expect from Motivate Kids, how we protect their information, and the choices and rights they have when receiving our services.
Our Client Policies are available below in both a full policy and an Easy Read version, so you can choose the format that works best for you.
Policy
How we communicate with you and protect your personal information.
This policy explains how Motivate Kids collects, uses, stores and shares personal information, how we maintain confidentiality, and the steps we take to protect your privacy.
Pictorial versions of our policy are available on request
Policy
How you can share feedback, raise a concern or make a complaint.
Your feedback matters to us. This policy explains your right to provide feedback or make a complaint, the different ways you can do this, and how Motivate Kids will respond. Feedback and complaints are handled confidentially where possible, and clients are protected from unfair treatment for speaking up.
Pictorial versions of our policy are available on request
Policy
How we work with you to plan and provide your child’s support.
This policy explains our person and family-centred approach to therapy, including how children, families and support networks can be involved in decisions, goal setting and planning. It also covers choice and control, inclusion, service agreements and transitions between services.
Pictorial versions of our policy are available on request
Be a part of our Community
We’d love to hear from you.
Get Started
Select the option that fits and we'll point you in the right direction.
Tell us a little about what you’re noticing and we’ll be in touch. No referral needed, no diagnosis required.
Tell us about your setting and what you’re working through, and we’ll be in touch to find the right fit.
Tell us about your setting and what you’re working through, and our Schools Co-ordinator will be in touch.
Tell us what the child needs and we’ll take it from there. We’ll keep you in the loop throughout.
