Preschool Boost Supports for Early Learning - Find out how we can help
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Feedback

Your experience matters to us.

Whether you’d like to share something you’ve appreciated, suggest how we could do better, or raise a concern, we’re here to listen and make sure your voice is heard.  Your feedback helps us understand your experience and continually improve the quality of our services.

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How to Provide Feedback or Make a Complaint

You can provide feedback or make a complaint in any of the following ways:

Speak with your therapist or our Office Team
You can speak with your therapist or a member of our Office Team in person or by phone on 08 7200 2431.

Contact our Director of Therapy
You can contact our Director of Therapy, Dr Kobie Boshoff, directly to discuss your feedback or complaint or submit this completed form:

  • Email: kobie@motivatekids.com.au
  • Phone: 08 7200 2431 to arrange a time to speak with Dr Boshoff
  • Post: Attn: Dr Kobie Boshoff, Director of Therapy – Confidential, Motivate Kids, 162 Hampstead Road, Broadview SA 5083

 

We value hearing from the children, families and people we work with.

You can provide a compliment, suggestion, concern or complaint at any time.  You can also have a family member, advocate or other support person assist you.

  • Share as much detail as you feel comfortable providing. This might include what happened, where and when it occurred, who was involved, any decision you would like us to review, or any other feedback, concern, suggestion or compliment you would like to share.

  • Fill in this section if someone is assisting you complete this form.

Making a Complaint to the NDIS Commission

If your feedback or complaint relates to NDIS supports or services, you can also contact the NDIS Quality and Safeguards Commission. You do not need to raise your complaint with Motivate Kids first.

The NDIS Commission is an independent Australian Government agency responsible for improving the quality and safety of NDIS supports and services.

  • The NDIS Commission can receive complaints about matters including:
  • NDIS supports or services that were not provided safely or respectfully. 
  • NDIS supports or services that were not delivered to an appropriate standard. 
  • How an NDIS provider has responded to or managed a complaint. 

    You can make a complaint to the NDIS Commission:

  • Online: Complete the NDIS Commission online complaint form (click here).
  • Phone: 1800 035 544 (free call from landlines)
  • TTY 133 677
  • If you are deaf, hard of hearing or have a speech impairment, you can use the National Relay Service on 1800 555 727.
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Be a part of our Community

We believe it takes a village and we’re honoured to be part of yours.

We’d love to hear from you.

Get Started Or call us: (08) 7200 2431
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Let’s talk about your child.

Tell us a little about what you’re noticing and we’ll be in touch. No referral needed, no diagnosis required.

Let’s talk about your service.

Tell us about your setting and what you’re working through, and we’ll be in touch to find the right fit.

Let’s talk about your school.

Tell us about your setting and what you’re working through, and our Schools Co-ordinator will be in touch.

Refer a child, or ask us a question.

Tell us what the child needs and we’ll take it from there. We’ll keep you in the loop throughout.